We will accept any standard size for a refund of the purchase price of the product with 30 days of the delivery date to the customer.

1. We do not refund shipping and handling charges under any circumstance. If there is damage done during delivery to the customer we will send replacement parts via Fed-Ex standard ground service. A damaged part in no way extends our return policy to cover refunding shipping and handling costs or the cost of shipping products back for refund or exchange.
2. Damaged accessory items must be returned before we will send a replacement. Proof must be provided of damaged cage parts before they will be replaced. This may include a digital photo, analog photo, video tape, or return of the damaged item. This proof will be requested at Cages By Design's discretion.
3. You must claim any damage in writing done to any product during shipping within 48 hours of receiving the product. This claim may be via email, surface mail, or fax (920) 273-6106. This claim must include customer name and date claimed. The postage date on surface mail will be considered date submitted.
4. You must submit a return authorization form to return any product for refund or exchange. Return authorization forms can be found on our web site, or we can mail, email, or fax you the form. We must have a signed copy (faxed signature is acceptable) before we will issue a return authorization number. We will not accept any package without a return authorization number. This number must be clearly labeled on the outside of every returned package. Packages without a return authorization number clearly labeled will be refused and returned to sender at sender's expense.
5. We are not responsible for arranging for or paying for shipping returns. In no way does late delivery, damaged parts, or any other circumstance make Cages By Design responsible for paying for or shipping returns.
6. We do not refund customized or modified sizes or parts. This includes: custom sized cages, any portion of a cage that has custom options installed such as (but not limited to) drilled holes for shelves, cord grommets, vents, wire inserts, panel substitutes, or any other option deviating from the original basic cage configuration. If panels are substituted, the total value of the substituted panel will be subtracted from your refund amount, not just the amount of the upgrade.
7. We cannot accept returns and will not issue credits for products damaged due to the customer including damage incurred while shipping the product back to Cages By Design. It is the customer's responsibility to properly package and insures returned packages as well as handle any claim issues regarding damage during return.
8. We are not responsible for damage done during assembly/disassembly of products.
9. We cannot accept returns for used or opened accessory items, unless it is due to a defect with the product. This includes and is not limited to damage done to any cage furniture, including replica cage furniture, by birds or any other animal.
10. We can not refund items that have any type of animal contamination such as, but not limited to, feces or urine. If we receive returned items with contamination on them, they must be returned to customer at customer's expense and cleaned of any contamination and returned to CagesByDesign or the value of the contaminated parts will be deducted from the total dollar amount of the refund.
11. Once returns are received by Cages By Design they will be inspected for damage. Acceptance of a return from an outside carrier (i.e. Fed-Ex or UPS) does not mean Cages By Design agrees the products are in acceptable condition for a refund. Once the packages are opened and inspected, any part in damaged or unacceptable condition will be deducted from the return amount. Cages and accessory items are not necessarily inspected immediately upon receipt. Unacceptable or missing accessory items will be deducted from the refund amount at the full retail price. Cage parts will be deducted in accordance with the rates shown below for each part. It is solely at Cages By Design's discretion to determine if the parts are in acceptable condition or missing.
12. The cost for damaged or missing parts for returns are as follows (rounded up to the nearest 6" increment): Aluminum frame members: 33C $7.50/ln.ft; 22C $5.00/ln.ft.; 33S $5.25/ln.ft; PTF $4.00/ln.ft; CDT 3.00/ln. ft; CDS $4.50/ln.ft.; RBD $5.00/ln.ft; UFD $2.50/lnft; UFM $3.00/ln.ft.; Plastic Frame Members: 2UC or 3UC "U" channel $0.50/ft; CCE $1.50; 2RT $1.50 /ln.ft.; 3RT $2.00/ln ft.; Panel Materials: acrylic $3.00/sq.ft.; 3/8" laminate $3.00/sq ft; ¼" laminate $3.00 / sq ft., hood & stand doors $8.00/sq. ft.; aluminum laminate panels $9.60/sq. ft.; 1" x 1" stainless steel wire $8.20 / sq ft; ½" x ½" stainless steel wire $10.70 / sq. ft.; 1" x 1/8" $11.30/sq. ft.; Other: corner joint-cap sets $1.50 ea.; cap screws $.025 ea, allen wrench/Lkey $1.50 ea.; stacking pins $1.00 ea.; lock set $10.00ea; pull out tray system A trays only, 85% of full price of system.
13. We do not refund custom background images, standard or special order, for any reason. If there are other problems with your order, we will address those problems accordingly. Other problems in no way extend our return policy to cover the cost of any background. Once the background order is placed, it can not be canceled. All backgrounds are cropped and sized according to Cages By Design's discretion. Color and resolution may vary depending on individual circumstances. It is at Cages By Design's discretion to determine if a flaw of any kind in a background warrants a replacement or refund.
14. All options installed by Cages By Design are done by our best judgment with our customer's preferred positioning in mind. If a customer claims the items were not placed in accordance with their best wishes it is Cages By Design's discretion whether it is an error that merits replacing or if it was done with sound judgment. Any mistake in installation in no way extends our return policy to cover any other provisions such as refunding shipping and handling, backgrounds, or any other provisions that are otherwise not covered.
15. If any of our various packages are ordered and individual items are returned you will be credited the sale price of those items minus the cost savings of the remaining items in the package. Items are sold as a package at a discount only. You will forfeit your package discount when returning part of the order.
16. Once an order is placed and is in production it is Cages By Design's discretion to refund shipping and handling as well as custom options. Customer is responsible for all packaging, labor, shipping, and custom option costs incurred prior to cancellation. The dollar amount of these costs is at Cages By Design's discretion to determine. As soon as we receive your cancellation notice we will send you a confirmation of cancellation. This confirmation is considered official time of cancellation.
17. All terms in this return policy are continuous. Customer is bound by these terms for all current and future orders.
18. Payment is due in advanced before any products are produced or shipped. If any extended payment terms are granted or a chargeback is filed with the credit card processor, there will be a 1 ½% per month service charge for any balance beyond the agreed upon payment date until the payment is received in full. All provisions listed in this policy override any other provisions listed in the customer’s purchase order or any other document.
19. This policy shall be construed under the laws of the State of Wisconsin without regarding to its choice of law provisions and the parties agree that any action relating to this policy shall be instituted and prosecuted in the courts of Winnebago County, Wisconsin and each party waives the right to change of venue.

H2 Hybrid Enclosure Disclaimer: H2 Hybrid enclosures are intended for smaller enclosures for medium to small animals. H2 Hybrid enclosures with a front greater than 36" long or 36" tall may have some sagging from the weight of the doors in some instances, however may also be fully functional depending on the configuration of their cage. This sagging may be negligible, or could be significant depending on the circumstances. Excessive weight, the use of casters, or a pull out tray will increase the likelihood of sagging by the door tracks, failure of a panel, and possibly other stress related problems for ANY cage size. Whether or not the H2 Hybrid system is appropriate will vary for every situation. Customer is purchasing at their own risk and is advised to consult a sales representative before ordering.

Notice: It is the customer's responsibility to evaluate their enclosure for the safety, security, and well being of their animal. We are not responsible for animals escaping or any consequences resulting from any such incident. We are not responsible for any violation of the law due to housing of illegal animals. We are not responsible for fire danger associated with any products. Follow all manufacturers' guidelines and ratings when using any such lighting or heating products. All heating or lighting elements are installed at customer's own risk.

Cages By Design is a business unit of Adam's Specialty Products, LLC.